Returns & Right of Withdrawal
01 Your right of withdrawal
For ordinary goods bought online, tell GLITZER within 14 days starting the day after receiving your order that you wish to withdraw. If one order arrives in several parcels, the period normally starts after the last parcel arrives. Email us or use the contact form with a clear withdrawal statement; you do not need to give a reason or wait for approval. We do not offer a voluntary extended return period; mandatory legal extensions and faulty-goods rights remain unaffected.
02 Returning an order
Contact GLITZER at support@glitzer.store or through our contact form. Include your order reference and the items you wish to return. If you are exercising your right of withdrawal, please state this clearly in your message.
You do not need our approval to exercise your right of withdrawal. We will provide the correct return address for your order. For a change-of-mind return, choose a reliable postal or delivery service and pay the direct cost of return postage. That cost depends on the carrier, parcel, and destination. Keep your receipt and proof of sending.
The return destination may vary by item and supplier; the dispatch address on your original parcel may not be the return address. Ask us for the correct address and, if needed, a postage estimate before ordering. If an item is faulty, damaged, or incorrect, contact us before posting it so we can arrange and pay for the return.
Send the items back within 14 days of notifying us of your withdrawal. Pack them securely and keep your drop-off receipt or other proof of sending. We do not charge a restocking or handling fee or a separate return tax. You may inspect an item as you would in a shop. A deduction for diminished value is only possible where handling goes beyond what is necessary and the statutory conditions are met.
03 Refunds
We refund without undue delay and within 14 days of receiving your withdrawal notice. We may wait until we receive the goods or proof that you sent them back, whichever comes first. For a withdrawal from the whole order, the refund includes standard outbound delivery. We use the original payment method unless you expressly agree otherwise, without a refund fee.
04 Faulty or damaged items
Contact GLITZER with your order reference and a description of the problem. We handle complaints even when a supplier shipped the item. Your rights concerning faulty goods are separate from the right of withdrawal. Under Swedish consumer law, you can complain about original faults for three years after delivery; reporting within two months of discovering a fault is considered timely. We cover necessary return costs for valid complaints. Mandatory rights in your country remain unaffected.