Frequently Asked Questions

Checkout accepts delivery addresses in the 27 EU member states. GLITZER is based in Sweden, but a shipment may come directly from a supplier outside the EU, including China.

Some items ship directly from suppliers outside the EU, including China. Your purchase is with GLITZER. We handle customer support, delivery problems, returns, and complaints.

We manually process orders within 72 hours. Supplier dispatch and transit follow; processing does not mean delivery. Items may ship from Europe or China. We deliver within 30 days after your order unless another period is agreed. Customs clearance can affect the timing. Contact us if you need the item by a particular date.

Yes. Items fulfilled by different suppliers may arrive separately. Contact us with your order reference if part of your order is missing.

Shipping is free from a €62.50 displayed product subtotal (equivalent to €50 before the included 25% VAT). Otherwise shipping costs €12.50. Checkout shows the delivery charge before payment.

No. The total shown before payment is the amount you pay GLITZER. We cover import VAT, customs duties, and carrier clearance fees required for delivery, including charges that arise after checkout. We normally pay these when placing the supplier order. If a carrier asks you to pay, contact us before paying so we can arrange payment or reimburse you.

Contact GLITZER promptly with your order reference. A request to cancel before delivery is separate from the right to withdraw after delivery. We will check whether your order can still be changed and explain the next steps. Your statutory withdrawal rights still apply.

Sizing varies between suppliers and products. Use the measurements for the individual item where available. If measurements or materials are unclear, ask us before buying. Do not assume all pieces are oversized or adjustable.

Follow the care label and the information for that particular product. For jewelry and hardware, avoid abrasive cleaning unless the manufacturer specifies it.

For ordinary distance purchases of goods, notify GLITZER that you wish to withdraw within 14 days, starting the day after receipt. You then have a further 14 days to send the goods back. Contact us for the return instructions; this does not make your right conditional on our approval.

For a change-of-mind withdrawal, you pay the direct cost of sending the goods back. The cost depends on your carrier, parcel and destination. If an item is faulty, damaged or incorrect, GLITZER arranges and pays for the return.

Email support@glitzer.store or use our contact form with your order reference and the items being returned. We will give you the correct return address, which can vary by order. For a change-of-mind return, choose a reliable carrier and pay its postage charge. Ask us for the address and a postage estimate before buying if the cost matters to you. Keep proof of sending. You can give withdrawal notice before receiving the address; your statutory right does not require our approval.

Contact GLITZER with your order reference and a description of the issue. Photos can help us assess it. Your rights are against the seller, even when a supplier ships the goods.

The statutory refund period runs from your withdrawal notice, not from our approval of a return. For goods, a refund can be withheld until the goods arrive back or you provide evidence of sending them, whichever happens first. Standard outbound delivery is included when withdrawing from the whole order.

Payment is processed on Stripe’s secure hosted checkout. The available methods are shown there. GLITZER does not store your full card details.

The store charges in euros (EUR). Displayed product prices include the 25% VAT GLITZER charges on its sale. Checkout shows that included amount for information. The checkout total is shown before payment. GLITZER covers any import charges required for delivery, including charges that arise later.

Email support@glitzer.store or use the contact form. Include your GLZ order reference if you have one.